What you need to do before pickup?

"All you need to do is pack the products in the cardboard box with the original packaging and all accessories that were received by you. You can use the same brown box in which the product was originally delivered to you. Kindly ensure that there is nothing stuck on the cardboard box, and also remove the old ship label to avoid any address confusion. Be sure that the box is well-taped and properly sealed.

For the pickup to happen without any hassle, we would request you to keep the following points in mind:

Make sure that someone is available at the pickup address with the product to hand it over to the courier boy. In case you wish to change the pickup address, you get an option to change the pickup address before submitting the return request.

Let us know if the pickup is not done in the mentioned timeline, and we will have that pickup rescheduled for you.

Ensure that you hand over the parcel to the correct courier person. For example, if we have scheduled a pickup via Blue Dart, be sure to hand over the parcel to the Blue Dart Courier associate and take the acknowledgment receipt from the courier person.

There is no way for us to give an exact time as to when the courier boy will come to pick up the product; they generally come between 2 pm-7 pm to pick up the product. Also, the courier company does not share the contact details of the courier boy who will be coming to pick up the product."