"If our inspection team does not find the defect as mentioned at the time of raising the request, we will send the same unit back to you under our 30 Day Return & Exchange Policy.
However, before doing so, we will get in touch with you to elaborately understand the problem. With a better understanding of the defect, we will proceed with the re-inspection process if required. A re-inspection status update will be sent to you at the earliest.
An inspection will be run to check if the product is truly defective.
In the case of the product working fine and it falls under our 30 Return & Exchange policy, we can offer you a refund or full store credit so you may buy something else from our website, which would suit your needs better."
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