"Yes, of course. A sealed, new unit will be sent to you. In case a replacement of the product or its color variant is unavailable, you will be given store credit."
I have returned my order but have not received my refund
"If your package is currently returning to us due to shipping issues or for a refund, kindly allow up to 2 business days after we have received your returned package for our Quality Assurance Team to verify its condition and process the order in our system. Rest assured that we will reach out to you via e-mail and process a refund accordingly as soon as possible. If you still do not see the refund on your statement after two weeks, please be sure to contact us, and we will do our best to assist you."
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