My order was "fulfilled" but it has not been delivered?

Modified on Fri, 26 Jan at 5:48 PM

"When your order's status is "fulfilled", this means that your parcel has been sent out from our warehouse to the courier for processing and will be on its way to you for the final delivery.


You should receive a tracking number within 24 hours from when your order was fulfilled to follow the delivery status.


Orders placed from Tier-I cities are delivered in 2 to 3 working days and orders placed from Tier-II and Tier-III cities are delivered in 2 to 5 working days.


IMPORTANT: Note that our shipping time-frames are NOT guaranteed, and the shipping time-frame only starts counting once the placed order is shipped from our warehouse.


If you have still not received a tracking number after 5 business days, please contact us and our support team will help you with this."


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