Return Policy Abuse

We want all our customers to have a great experience with us at Totem. In order for our 30 Day Return & Exchange Policy to be sustainable and fair for all, we take Return and Exchange Policy abuse seriously.

We monitor customers who have placed multiple Return & Exchange requests with us, even those who place these requests over multiple accounts. This makes us feel like there are certain customers who are not here to shop but to “borrow” a product just to return it later. We will deny repeat return requests from customers who use such tactics and prohibit them from future purchases.

We want you to have a pleasurable shopping experience with us. While most of our customers use our policies as intended, we would really appreciate it if everyone would kindly respect our policies so that we can continue serving you better.

We don't want the handful of people who attempt to abuse our policy to ruin the experience for everyone else."